Refund & Cancellation Policy — SP Global Integrated Solutions

Effective date: September 4, 2026

Overview

This policy explains refund and cancellation rules for the professional, freelance, and digital services offered by SP Global Integrated Solutions.

Important: SP Global Integrated Solutions does not provide BBPS, utility bill payments, mobile/DTH recharge services, travel booking services, or any other regulated financial services.

1. Digital Products & Downloadable Content

• Digital products such as templates, documents, reports, presentations, tutorials, and downloadable files are delivered electronically.
• Due to the nature of digital products, all sales are final once access is granted or the file is delivered.
• If you face a technical issue (broken link, incorrect file, corrupted file), please contact us and we will provide a replacement or fix.
• Duplicate or accidental payments caused by technical errors will be reviewed and refunded after verification.

2. Freelance & Professional Services

• Cancellation requests must be made within 24 hours of payment and only if work has not started.
• Once work has started, the service becomes non-refundable.
• If a service cannot be delivered due to reasons solely attributable to us, a partial or full refund may be considered at our discretion.

3. Refund Processing

• Approved refunds will be processed to the original payment method only.
• Refund processing time is typically 7–10 working days, depending on the payment gateway and bank.

4. How to Request a Refund

1. Email us at santoshpalpbt@gmail.com with your order ID, payment date, and issue details.
2. We will acknowledge your request within 2 business days.
3. Refund decisions will be communicated via email.

5. Exceptions & Abuse

• Refunds may be refused in cases of misuse, policy violation, or fraudulent activity.
• Excessive refund or chargeback requests may result in service restriction.

6. Changes to this Policy

We may update this policy from time to time. The latest version will always be available on our website.

Last updated: September 4, 2026 | SP Global Integrated Solutions | Support: santoshpalpbt@gmail.com